About the Support and Operations Center

• Mission:
  The Support and Operations Center provides the University community with telephone and online assistance for campus computing and network-related problems , as well as monitoring the IT infrastructure. The SOC also includes the telephone trouble desk, office telephone services, and the University operators.
  
  
• Our services and hours
  Please refer to our hours of operation and schedules for upcoming University holiday closures.

• Where to find assistance:
  
  • For help with general information technology questions, please call 258-HELP (8-4357) and select option 1. For an online chat with a consultant visit www.princeton.edu/oit and click on ‘Have a question?’ Or you may submit your question on our contact form. We are available 24 hours a day, 7 days a week.
  
  • For help with University business applications (UBA), please call 258-HELP (8-4357) and select option 3. Or you may submit your question on our contact form . Assistance is available during University business hours.
  
  • For help with telephone service, voice mail or EVM, please call 258-HELP (8-4357) and select option 4. Assistance is available during University business hours.
  
  • For in person help, please visit the OIT Solutions Center at the Frist campus center. See www.princeton.edu/solutionscenter for directions and hours.

  
  
  

• Who we are

• The tools we use
  OPM (Online Problem Management Call Tracking System)
  OPM KnowledgeBase Component

Last Updated: Tuesday September 29 2009

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