From the KnowledgeBase
Instructions for downloading and installing Kace asset management software.
It is recommended that any device that is used to conduct University business should install the asset management software.
If you see this Server Alert, you can trust it is a valid message from an OIT server requesting that you reboot your computer. If you click the No button, you will be reminded again in 30 minutes to reboot your computer.
Kace Installation Instructions
Stop! Kace has already been installed on your device if you have...
- a DeSC Standard or DeSC Lite imaged computer
- a Windows machines joined to the Princeton domain
- a MacDeSC Standard or MacDeSC Lite computer
If you have any other type of University purchased machine, install the software based on your operating system. Note the following exceptions.
- Windows/OS X dual boot: Install Kace software on both the Windows and OS X operating systems.
- Unix/Linux dual boot: Kace software is not available for Unix/Linux, but if you are running a dual boot computer, install Kace software on the Windows operating system.
- Software is not yet available for iPad devices.
- Software is not yet available for Unix/Linux computers.
- If needed, please see: Windows installation instructions or OS X installation instructions
Macintosh OS X Computers
How can I tell if asset management software is installed on my Mac?
On a Macintosh, asset managment sofware consists of KACE and McAfee ePO agents.
- Launch the Activity Monitor from Applications > Utilities folder
- Show All Processes then type AMPagent in the search filter field
- If AMPagent is found, then the KACE agent is installed
- Type cma in the search filter field
- If cma is found, then McAfee ePO agent is installed
- If one or both of the agents are missing, then continue reading to install them.
- Connect the computer to a wired network before running the installer. For computers with external Ethernet adapters (USB, Thunderbolt, etc.), use an adapter that is registered with the computer in the Host Database.
- Download the Princeton Agents Installer for Mac.dmg disk image
- Enter your Princeton netID and password when prompted
- If the Princeton Agents installer window does not open automatically, open the disk image that was downloaded to your computer
- Double-click the Princeton Agents Installer
- Read the introductory messages and click Continue
Answer the question about funds used to purchase the computer. The installer
will quit if the computer was not purchased using a Princeton University
and/or research account.
- If the computer was not purchased with personal funds, respond to the remaining prompts.
- Enter the hostname of your computer from its entry in Host Database. Contact the OIT Help Desk if you do not have this information. The name entered here will be used as the computer name in System Preferences > Sharing. Do not change the computer name after running the installer.
Tip: you may omit the .Princeton.EDU portion of the hostname if your department
does not have a DNS domain.
- Enter the Mac OS X administrator password when prompted.
- Installation will proceed in the background for several minutes. Progress messages are logged in Console. A window will appear when the installation is complete.
If prompted to allow "cma" to accept incoming connections, click Allow. The
McAfee ePO agent relies on cma to receive updates from Princeton's McAfee
Microsoft Windows computers
How can I tell if KACE software is already installed?
- Click the Start button and select the Control Panel.
- Open Programs and Features
- Look for a program called Dell KACE Agent
- If Dell KACE Agent is found, then the software is installed. If not found, continue reading to install.
- After download, install the software using all default prompts.
- If you are running Windows Vista or Windows 7 you may be prompted with a User Account Control window. If so, accept or enter your credentials for local administration rights.
If your computer already had the software installed, and you try to install it again, you will see these windows. Don't worry, it's OK. Click the Cancel button, then the Yes button, and then the Finish button.
What is the Dell Kace Agent?
The Dell Kace agent is a systems management agent that allows for system inventory, software inventory, software distribution, and security and patch management. In addition for Dell machines it has the ability to patch BIOS, firmware, and Dell-specific drivers.
Will I see anything when the Dell Kace agent is installed?
No, the agent runs as a system process and does not interfere with normal user and system activity. The Kace Agent can prompt the user if a security update or software install is needed by a particular machine.
Why are we using the Dell Kace Agent?
Historically, institutionally-owned computers have been managed/inventoried by a combination of Active Directory and Microsoft System Center Configuration Manager 2007 (SCCM) (for windows) and JaMF Casper for MacDeSC machines. In an effort to consolidate resources, over the next year OIT will be migrating the management of machines from SCCM 2007 to Dell Kace. This is the most flexible and cost effective option for managing both Windows and Mac machines.
What can an end user do with the Kace Agent?
Having the Kace Agent installed allows OIT to provide some software installers for user self-installation (even if the user has standard rights on their machine). These installers will be provided in Kace User Portal Software Library. The Kace agent will act as a proxy to allow install to complete even if the user does not have admin rights on their machine.
What does the Kace Agent do for DeSC and MacDeSC machines?
Over the next year, OIT will migrate all software distributions from SCCM (DeSC windows) and JaMF Casper (MacDeSC) over to Dell Kace distributions. Once all distributions and processes are moved over to Kace, we will automatically uninstall the SCCM and Casper agents.
Is power management of DeSC machines affected by the Dell Kace Agent?
No, power management of DeSC machines continues to be maintained by 1E Nightwatchman.