From the KnowledgeBase

Title:
OIT Support and Operations Center: Description of services and hours of operation

Synopsis:
How can I get help with my computer or telephone? What are the phone center hours of operation?

Solution:
SOC Phone Center Services
The Support and Operations Center provides assistance with campus computing and network-related problems. Consulting is available in the following ways:

  • On the Web: http://www.princeton.edu/helpdesk
  • E-mail: helpdesk@princeton.edu
  • Online Chat: In any browser, click on the "Have a Question?" chat window box at the OIT home page.
  • Phone: (609) 258-4357 (8-HELP). Fax: (609) 258-3943
    • Option 1 - General computing support
    • Option 2 - Report a computing outage
    • Option 3 - University Business Applications (PeopleSoft, Info Warehouse, Time Collection, Listserv)
    • Option 4 - Telephone trouble desk (phone, EVM, or voice mail problems)
    • Option 5 - University directory assistance

OIT Support and Operations Center Hours of Operation

. General computing support
(by phone, e-mail, online chat)		 University Business
Applications		 Telephone trouble
Mon - Fri
Around the clock
University business hours
University business hours
Sat - Sun
Around the clock
Closed
Closed

University Holidays
Closure schedule for the OIT Support and Operations Center during 2009/2010 holiday periods

Holiday SOC Closes SOC Re-opens
Memorial Day 2009
Sunday, May 24th, 7:00 p.m.
Tuesday, May 26th, 7:00 a.m.
Independence Day
Thursday, July 2nd, 7:00 p.m.
Sunday, July 5th, 7:00 a.m.
Labor Day
Sunday, September 6th, 7:00 p.m.
Tuesday, September 8th, 7:00 a.m.
Thanksgiving
Wednesday, November 25th, 7:00 p.m.
Sunday, November 29th, 7:00 a.m.
Christmas Wednesday, December 23th, 7:00 p.m. Saturday, December 26th, 7:00 a.m.
New Year
Wednesday, December 30th, 7:00 p.m.
Saturday, January 2nd, 7:00 a.m.
Memorial Day 2010
Sunday, May 30th, 7:00 p.m.
Tuesday, June 1st, 7:00 a.m.

The most expedient method of resolving your computer problem is by phone. E-mail is responded to within 24 business hours. Additional information is available regarding the Service Level Agreement between the Help Desk and the Princeton University community.

Last Updated:
August 10, 2009

Solution ID:
3338