Synopsis:
Information on Dell warranties for SCI and DeSC computers.

Solution:
Your Dell computer purchased through Princeton University comes with a limited factory warranty of 3 years for parts and labor coverage. (Some older machines may come may come with a limited factory warranty consisting of 3 years of parts coverage and 1 year of onsite labor coverage). The warranty begins the day the computer is shipped, not when you receive it.

OIT Hardware Support, located at 171 Broadmead, can provide hardware warranty service assistance for your computer throughout the period of your warranty. If you think that you have a hardware problem and are not sure, please call the OIT Help Desk at 8-HELP. A Help Desk representative will determine if the problem is caused by hardware or software. If it is determined to be a hardware problem, an OIT Hardware Support technician will be dispatched to your office to repair your computer. For additional information on specific warranty guidelines with Princeton purchased Dell computers, check the HWS warranty page at the URL:
http://braveheart.princeton.edu/vendorwar.htm

Students are encouraged to carry in all units to the OIT Solutions Center. Since there's no need to schedule appointments, this results in a quicker turn around time for repairs.

The Dell Latitude comes with many CRUs (customer replaceable units). Dell does not reimburse HWS for any work done on these items. If you suspect one of these components has failed and the Help Desk, your SCAD representative or RCC representative has determined your trouble to be hardware failure, you will need to contact Dell. They can find the numbers to call in the Online Users Guide that came on their machine under the Contact Dell heading. Those numbers are:

• Dell Direct @1 800 247 9252
• Major Accounts @ 1 800 247 9256

The following are CRUs in the Latitude systems:

• Floppy Drive/LS-120/Zip drive
• External Floppy Drive Cable
• External Media Cable
• External Media Sleeve
• CD-ROMs/CD-RW/DVD drive
• PCMCIA Card
• Main Battery
• Travel Module
• AC Adapter
• Power Cord
• Mini PCI Card Assembly
• Memory Modules

Additionally, Dell desktop systems also have CRUs. Again these are not reimbursable to Haredware Support and are dealt with by the customers also. Computer Replaceable Units are:

• Keyboards
• Mice
• Monitors
• Ext. Speakers

If one of these items needs to be replaced, you can contact Dell directly at 1-888-560-8324. Have your system tag number ready. When you contact Dell, they will make arrangements to have replacement parts advance shipped directly to you for immediate replacement. A return prepaid airbill will be provided for the return of your defective part. For more information regarding your warranty coverage, please contact Dell at 1-888-560-8324.

If a customer does NOT want to deal with Dell, Hardware Support can certainly obtain these items under warranty and replace them for a labor charge.

Hardware Support provides service for all computers regardless of their warranty. For information regarding services and pricing for warrantied and non-warrantied computers, please see:
http://braveheart.princeton.edu/services.html