From the KnowledgeBase
For personal computers requiring diagnosis of software/hardware troubles as well as software/operating system installs, please see the following guidelines for bringing your computer to the Help Desk.
Solution:
You no longer need an appointment to bring your computer to the Help Desk
for support. The OIT Solutions Center Help (located on the 100 level in Frist)
allows customers to bring their computers in and work with a consultant who
will triage the problem and give you the tools and guidance to resolve the
problem. All Princeton University community members are eligible to visit
the Solutions Center and work with a consultant. You will be asked to show
a valid Princeton University ID card when you visit. You will need to arrive
between the hours of 9:00 a.m. and 3:00 p.m. Monday through Friday.
For more information about the OIT Solutions Center, including its hours of
operation and location, please see
Solution 9454. For information
on what to bring with you to the Solutions Center, please see:
Solution 5238.
