Synopsis:
Configuration settings for Microsoft Outlook 2000 for Exchange (Enhanced e-mail) Service users.

Solution:
Solution 5088 contains general information about supported email clients. Refer to the solution for a complete list of supported clients and to ascertain whether you are an IMAP or an Exchange-enabled user.

Before beginning your Outlook configuration, it is important to note that switching Outlook from IMAP (Standard) e-mail to Exchange (Enhanced) e-mail is a change that applies to all Outlook users who use the computer. If you, or any other user, need to access a POP3 or IMAP account, you will be unable to do so after the switch to Exchange.

Change Outlook to Exchange mode

• Open Outlook 2000. Do not set up an account at this time.
• From the Tools menu, select Options.
• Select the Mail Delivery tab and click on Reconfigure Mail Support.
• In the new E-mail Service Options window, select Corporate or Workgroup.
• Close and restart Outlook.

Set up your mail account

• From the Tools menu, select Services.
• Select the Services tab and click Add.
• Choose Microsoft Exchange Server and click OK.
• Select the General tab and enter EXCLUSTER for Microsoft Exchange Server.
• Fill in your NetID for Mailbox.
• Click the Check Name button. If you are properly connected to the network, your name will appear in the Mailbox field.
• Select the Advanced tab and verify that Logon network security is set to NT Password Authentication.
• Click OK, then restart Outlook.

Set mail delivery location

• From the Tools menu, select Services.
• Select the Delivery tab and make sure Deliver new mail to the following location is set to “Mailbox – NAME” (where NAME is replaced with your full name).
• Click OK to close the Services window.

Set up the address book

• From the Tools menu, select Services.
• Select the Services tab and click Add.
• Choose Outlook Address Book and click OK. Click OK again, then restart Outlook.
• When Outlook reopens, a message will inform you that the location messages are delivered to has been changed. Click Yes to continue.
• Select the Contacts folder in the Exchange mailbox. From the File menu, expand the Folder sub-menu and select Properties for “Contacts.”
• Select the Outlook Address Book tab and check the box for Show this folder as an e-mail Address Book. Click OK.
• Select the Contacts folder in the Personal Folders mailbox. From the File menu, expand the Folder sub-menu and select Properties for “Contacts.”
• Select the Outlook Address Book tab and uncheck the box for Show this folder as an e-mail Address Book. Click OK.
• From the Tools menu, select Address Book. In the new Address Book window that appears, click on the Tools menu and select Options.
• Set the Show this address list first pull-down menu to Global Address List and click OK.

If you need help migrating folders from your IMAP (Standard e-mail) Service account, contact your Department's SCAD/DSC or call the OIT Help Desk at 8-HELP and arrange for Software Support to visit your device.