Synopsis:
Configuration settings for Microsoft Outlook 2003 and Outlook 2002(XP) for Exchange (Enhanced e-mail) Service users.

Solution:
Solution 5088 contains general information about supported e-mail clients. Refer to the solution for a complete list of supported clients and to determine whether you are an IMAP (Standard) e-mail or an Exchange (Enhanced) e-mail user.

If you have purchased Outlook 2003 from OIT Software Sales or have an "out-of-the-box" purchase of Office 2003, begin with Step 2. If you are installing using a DeSC image, or are installing Office from the \\FILES\SRC source, please begin with Step 1, or the install will not work.

Step 1: Remove IMAP and LDAP accounts

• Open the Outlook application.
• From the Tools menu, choose E-mail accounts
• Select View or change existing e-mail accounts and remove the IMAP account
• Click Back, and select View or change existing directories or address books and remove the LDAP directory
• Close your Outlook program

Step 2: Set up your Exchange mail account

• Close your Outlook program
• From the Start menu, select Control Panel. Open the User Accounts category. Open the Mail Control Panel. (Windows 2000 users must go to 'Start Menu', 'Settings', and then 'Control Panel'.)
• Click on the E-mail Accounts button.
  

• Select Add a new e-mail account and click Next.
  

• Select Microsoft Exchange Server and click Next.
  

• In the Microsoft Exchange Server: field, type: EXCLUSTER

• Fill in your NetID in the User Name field.
• Check the box Use Cached Exchange Mode (Outlook 2003 only)
  

• Click the Check Name button. If you are properly connected to the network, your name will appear in the User Name field, or you select it from the list shown.
• Click the More Settings button.
• On the General tab, fill in PRINCETON EXCHANGE as the type of Exchange Account (all caps not necessary).
  

• Select the Advanced tab. Check the Use Cached Exchange mode box (Outlook 2003 only).
  

• Select the Security tab and verify that Logon network security is set to Password Authentication (NTLM). If you wish, check the Always prompt for user name and password button.
  
• Select the Connection tab and verify that Connect using my Local Area Network (LAN) is enabled.
  

• Click OK, then Next, then Finish.

Set mail delivery location

• In the mail control panel, select E-mail Accounts.
• Choose View or change existing e-mail accounts. Click Next.
  

• Set the Deliver new e-mail to the following location pull-down menu to Mailbox – NAME (where NAME is replaced with your full name).
  

• Click Finish and then OK.
• Close the mail control panel.

Set up the address book

• Open Outlook
• From the Tools menu, select E-mail Accounts.
• Choose Add a new directory or address book. Click Next.
  

• Choose Additional Address Books. Click Next.
  

• Select Outlook Address book. Click Next. Click OK.
  

• Restart Outlook.
• Select the Contacts folder in the Exchange mailbox.
  

  
  From the File menu, expand the Folder sub-menu and select Properties or “Contacts.”
  

• Select the Outlook Address Book tab and check the box for Show this folder as an e-mail Address Book. Click OK.
  

• Select the Contacts folder in the Personal Folders mailbox.
  
  

  From the File menu, expand the Folder sub-menu and select Properties for “Contacts.”

• Select the Outlook Address Book tab and uncheck the box for Show this folder as an e-mail Address Book. Click OK.
  

• From the Tools menu, select Address Book.
  

• In the new Address Book window that appears, click on the Tools menu and select Options.
  

• Set the “Show this address list first” pull-down menu to Global Address List.
  

• Click OK and exit out of the Address Book window.

If you need help migrating folders from your IMAP (Standard e-mail) Service account, contact your Department's SCAD/DSC or call the OIT Help Desk at 8-HELP and arrange for Software Support to visit your device.