From the KnowledgeBase

Title:
BlackBerry Services: How to activate services with OIT Exchange
Synopsis:
OIT provides BlackBerry service for its Exchange customers on a limited and legacy basis.


Solution:

In June of 2014 BlackBerry Exchange services at Princeton will be retired.  Please contact the mobile phone technology office for a new phone option.

Choose a new device and wireless network service provider

Decide which device is best for you. You can preview all of the smartphone models by visiting the various wireless carriers at Princeton purchasing programs. This page will guide you through the purchasing process and answer any other questions you might have about wireless devices at Princeton.

Note that you can still buy a BlackBerry device if you wish, but they will be configured using ActiveSync and do not require any BES activation as do the older units.


BlackBerry services with OIT

Update as of January 2014
OIT is no longer accepting any new BlackBerry activations/provision requests (including BlackBerry replacements for repairs/damaged units).

  • Use Outlook Exchange calendaring and e-mail services
    Make sure that you are using the OIT Exchange e-mail service. For more information, see www.princeton.edu/exchange. Your device must have a BlackBerry Enterprise Service data plan in order to communicate with the server. Please verify this with your wireless carrier before registering with OIT.
  • To discontinue BlackBerry service, please use the Disconnect Blackberry form.

Security service for lost or stolen BlackBerry devices
As a security service, Help Desk staff have the ability to verify BlackBerry Services are enabled for a user and to assist with wipe/lock of a device if a BlackBerry is lost or stolen. Please see: kb.princeton.edu/1059 for complete information if you have lost your smart phone.

OIT Help Desk consultants also process requests such as deleting users, moving devices to new users, and other BlackBerry related services. Please use the Help Desk incoming queue if you are a technical consultant using the OPM ticket tracking system for such requests.


Last Updated:
January 7, 2014

Solution ID:
9517