From the KnowledgeBase

Title:
Spam: How can I report spam to the Proofpoint vendor?

Synopsis:
Spam: I am still receiving Spam in my Inbox; how can I report spam to the Proofpoint vendor?

Solution:
Spammers are always finding ways to circumvent even the best spam detection technologies. Hopefully, you are seeing a tremendous reduction in the spam messages in your Inbox with the Proofpoint Spam Filtering Service.

For added protection, you can also use your e-mail application's built-in tools to control your mail; for example Mac Mail junk mail filtering, and Thunderbird/Mozilla's junk mail controls. These preferences, if enabled, can be very effective in fine-tuning your spam controls for any messages that should escape the e-mail firewall or Proofpoint filtering mechanisms. See www.princeton.edu/spam for more information on specific client configurations.

If you would like to report Spam to the Proofpoint vendor for investigation and future blocking, OIT has enabled the following procedure. When you receive a message that looks like spam to you, you simply need forward that message as an attachment, with the "full headers" displayed, to spam@princeton.edu.Spam messages must be submitted one at a time.

WebMail

  • WebMail will automatically attach the message when you click on the Forward button. If you have trouble with the instructions below for your e-mail client, use WebMail.

Thunderbird, Netscape or Mozilla

  • Open the message you want to forward
  • Select Message -->Forward As -->Attachment from the menu
  • Click Send

Microsoft Outlook

  • From the Tools menu select Options.
  • Under the Preferences tab, click the E-mail options... button.
  • On the bottom half of the window, under When forwarding a message select attach original message from the pulldown menu.
  • When submitting a message, specify the address spam@princeton.edu and send the message.

Microsoft Outlook Express 6 and Netscape Messenger

  • Right-click on the message you wish to send and select Forward As Attachment
  • Enter spam@princeton.edu as the To: address
  • Send the message. If you receive a message about the E-Mail having no subject, click OK

Related Links

Last Updated:
June 18, 2007

Solution ID:
9765