Synopsis:
It has been reported that users are experiencing error messages while using SCORE/PeopleSoft.

Solution:
If you receive the error message "You are not authorized to access this component" or "incorrectly sized data structure," follow these steps:

1. Log out of SCORE/PeopleSoft
2. Clear your browser cache, using the instructions below.
3. Exit all open browser applications.
4. Open a new browser window and log into SCORE/PeopleSoft.

If this does not resolve the problem, call the OIT Help Desk at 8-4357(HELP).

Instructions to clear your browser cache:
Internet Explorer 7, 8, and 9
Internet Explorer 6
Mozilla Firefox 1.5, 2.0 and 3.0
Mozilla Firefox 3.5
Safari 3 and 4
Safari 5
Safari 6
Safari for iPhone, iPad and iPod Touch
Google Chrome

Internet Explorer 7, 8, and 9

• From the Tools menu, select Internet Options
• Select the General tab at the top of the window
• Under the Browsing History section, click the Delete button
• Within the "Delete Browsing History" dialog box, uncheck "Preserve Favorites website data"
• Under the Temporary Internet Files section, click the Delete files button
• Click Close, and then click OK to exit

Internet Explorer 6

• From the Tools menu, select Internet Options
• Choose the General tab at the top of the window
• In the Temporary Internet Files section, click Delete files
• Click OK to confirm the deletion
• Click to exit

Mozilla Firefox 1.5, 2.0 and 3.0

• From the Tools menu, select Clear Private Data
• Place a check in the box next to Cache clearing the check marks in any other boxes
• Click Clear Private Data Now

Mozilla Firefox 3.5

• From the Tools menu, select Clear Recent History
• Change the Time range to clear to Everything
• Place a check in the box next to Cache clearing the check marks in any other boxes
• Click Clear Now

Safari 3 and 4

• From the Safari menu, choose Reset Safari
• Place a check next to Empty the cache clearing the check marks in any other boxes
• Click Reset

• On a PC:
  • From the Edit menu, choose Reset Safari
  • Place a check next to Empty the cache clearing the check marks in any other boxes
  • Click Reset

Safari 5

• From the Safari menu, choose Empty Cache
• Click Empty

• On a PC:
  • From the Edit menu, choose Empty Cache
  • Click Empty

Safari 6

• From the Safari menu, choose Preferences
• Click on the Advanced tab
• Checkmark the box for Show Develop menu in menu bar.
• Close the Preferences window for Safari
• Click Develop in the menu bar.
• From the dropdown select Empty Caches.

Safari for iPhone, iPad and iPod Touch

• Select Settings
• Select Safari
• Select Clear Cache
• When prompted to confirm that you want to clear the cache, select Clear

Google Chrome

• From the Chrome menu on the browser toolbar, select Tools
• Select Clear browsing data
• In the dialog that appears, select "the beginning of time" from the drop down box for "Obliterate the following items from: and ensure the box for Empty the cache is checked. You may optionally check or clear the remaining check boxes in the dialogue box.
• Click the Clear browsing data button.