From the KnowledgeBase

Title:
PUaccess: Answers to Frequently Asked Questions (FAQ)
Synopsis:
PUaccess: Answers to Frequently Asked Questions (FAQ)


Solution:

For greater security, Princeton has adopted "bank-like" methods of logging into core human resource and student record systems. The new online system is called PUaccess and requires faculty, staff, and students to set an enhanced security profile (ESP). Setting your ESP will require you to set a new password, select a personal image/phrase, and select and answer three security questions.

Below find answers to the following questions:

  1. How do I log in to PUaccess?
  2. What are the password rules of creation?
  3. How can I choose a password that is both safe and easy to remember?
  4. What is the Access Pad?
  5. I know I have to set three security questions, but am I going to have to answer all of them every time I log in?
  6. How do I set my computer as a "trusted" computer so I don't have to keep answering a security question every time I log in?
  7. Why have I been locked out of my account?
  8. How do I get out of PUaccess or a PUaccess-protected application?
  9. What if I have forgotten my password after setting my ESP?
  10. How do I change my ESP password/image and phrase/security questions if I want to?
  11. I've forgotten the answers to my security questions. Can I reset those questions and answers?

I know I have to set three security questions, but am I going to have to answer all of them every time I log in?
No, You can set your own computer as a "trusted" computer. If you use an "untrusted" computer, for example, a public computer, you will be asked to answer one security question.

How do I set my computer as a "trusted" computer so I don't have to keep answering a security question every time I log in?
If you have entered your password correctly when you are logging in to a secure site, PUaccess determines whether or not your session requires any additional information. If so, you will be shown a security question to provide additional authentication. After answering the question correctly, you may check the box "Remember this computer as a trusted computer." You should only check this box if you are connecting from your own computer, and never from any public computer such as a cluster computer or a kiosk.

Why have I been locked out of my account?
If you do not successfully log in by the fifth attempt, your account will be locked, and must be reset by OIT Help Desk staff.

How do I get out of PUaccess or a PUaccess-protected application?
Whenever you log in through PUaccess, you will be able to reach a Log out page. You should click the Log out option, and then exit your browser completely, don't just close the PUaccess screen. Click the X in the top right corner, or click Exit from the File menu.

What if I have forgotten my password after setting my ESP?
Follow these step-by-step instructions to reset your password by answering your security questions.

How do I change my ESP password/image and phrase/security questions if I want to?
To alter your ESP settings after your initial setup, go to the PUaccess Account Management page.

I've forgotten the answers to my security questions. Can I reset those questions and answers?
You will be allowed five tries to answer each of your security questions correctly. After five unsuccessful attempts to answer the security questions, your account will be locked. Locked accounts must be reset by the OIT Help Desk.

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Last Updated:
September 28, 2009

Solution ID:
9960