From the KnowledgeBase
PUaccess: What if I have forgotten my password after setting my ESP?
Solution:
Follow these step-by-step instructions to retrieve your password by answering
your security questions.
1. Open your web browser and go to: www.princeton.edu/puaccess
2. Enter your University netID to proceed, then click the Continue button. If you do not know your netID, search the Online Directory by clicking on the What is my NetID? link.
3. Click on "Forgot your password?"
Underneath your personalized Access Pad,
click on the Forgot your password? link.
4. Answer your three security questions.
You will need to answer each of the security questions and click on the
Enter button within the Access Pad each time. Answering the three
security questions will help to verify your identity so that you will be
allowed to reset your password. You must answer all three questions correctly
before your password can be reset. You will be allowed five tries to answer
each of your security questions correctly. After five unsuccessful attempts
to answer the security questions, your account will be locked. Locked accounts
must be reset by the OIT Help Desk.
5. Set a new password.
Your new password must meet current
password requirements. See these
password tips for choosing a password
that is both safe and easy to remember.
6. Log in again.
Once completed, you will have changed your password successfully. Click on
the here link to begin the login process from the beginning.
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