Synopsis:
It has been reported that users are experiencing error messages while using SCORE/PeopleSoft.

Solution:
If you receive the error message "You are not authorized to access this component" or "incorrectly sized data structure," follow these steps:

1. Log out of SCORE/PeopleSoft
2. Clear your browser cache, using the instructions below.
3. Exit all open browser applications.
4. Open a new browser window and log into SCORE/PeopleSoft.

If this does not resolve the problem, call the OIT Help Desk at 8-4357(HELP).

Instructions to clear your browser cache:
Internet Explorer 7 and 8
Internet Explorer 6
Mozilla Firefox 1.5, 2.0 and 3.0
Mozilla Firefox 3.5
Safari 3 and 4
Google Chrome

Internet Explorer 7 and 8

• From the Tools menu, select Internet Options
• Select the General tab at the top of the window
• Under the Browsing History section, click the Delete button
• Under the Temporary Internet Files section, click the Delete files button
• Click Close, and then click OK to exit

Internet Explorer 6

• From the Tools menu, select Internet Options
• Choose the General tab at the top of the window
• In the Temporary Internet Files section, click Delete files
• Click OK to confirm the deletion
• Click to exit

Mozilla Firefox 1.5, 2.0 and 3.0

• From the Tools menu, select Clear Private Data
• Place a check in the box next to Cache clearing the check marks in any other boxes
• Click Clear Private Data Now

Mozilla Firefox 3.5

• From the Tools menu, select Clear Recent History
• Change the Time range to clear to Everything
• Place a check in the box next to Cache clearing the check marks in any other boxes
• Click Clear Now

Safari 3 and 4

• On a Mac:
  • From the Safari menu, choose Reset Safari
  • On a PC: 
    • From the Edit menu, choose Reset Safari
    • Place a check next to Empty the cache clearing the check marks in any other boxes
    • Click Reset
    Google Chrome
    • From the wrench menu, select Clear browsing history
    • Place a check next to Empty the cache clearing the check marks in any other boxes
    • Changed the Clear data from the period to Everything